Frequently Asked Questions

Q: How long will my child be at the Academy?

    • Duration of treatment for each child is very individualized and is based on the child’s treatment needs and their progress.
    • Some clients are at the Academy for only about a month for evaluation.  Others remain in treatment for a number of months, to provide more in-depth treatment.
    • The final decision regarding discharge is generally made with the entire treatment team—you, your child, their social worker/probation officer (if applicable), the funding insurance agency (if applicable), and the treatment team at the Academy.

Q: How will visits with my child occur?

    • You may visit your child at our facility any day that works with the treatment program schedule and your schedule.  Visits will be arranged so as to limit interferring with your son or daughter's treatment programming.   If you need to make a last minute change or cancel a visit, please call your child's Case Manager/Therapist
    • Please schedule your visit with the Case Manager/Therapist at least one business day in advance of the visit.  Weekend visits/passes are recommended to be scheduled by Thursday evening to avoid last minute problems. 
    • If you wish to take your child out for a day pass in the local area, this will need to be approved by everyone on the treatment team.  What type of passes and how long passes can last will be determined by safety issues and treatment issues your child is presenting at the time. 
    • Home visits may occur, when approved by the treatment team.  Be aware that some placing agencies must pre-approve home visits, and that some funding insurance agencies will end placement if a child is taken on a home visit.  Should assistance with transportation be needed, this will need to be arranged ahead of time (at least three business days) with the Case Manager/Therapist. You will be asked to fully supervise your child on any visits, including supervising administration of any medication.
    • It is recommended that visits focus on family interactions, versus time with friends or being on the telephone or internet.  The Academy recommends that medications (including those belonging to others in the household) be secured for safety during visits and that access to personal cell phones be restricted for safety as well.
    • Keep in mind that passes or home visits cannot occur within the first 30 days of placement for those placed on the AODA Units (Poplar and Hawthorn) due to their substance use programming.

Q: What is the best time to call my child?

    • Evening hours (after 3:00 p.m.) on school days, or anytime on weekends tend to be the best times to reach your child by telephone.  You can reach your child by calling 715-834-6681 and then using the extension for your child’s living unit.  Telephone calls end promptly at 9:00 p.m.
    • Unit 1=268, Unit 3 = 266, Unit 4 = 252, Unit 7 = 265, Unit 8 = 250, Unit 9 = 279, Unit 10 = 263, Unit 11 = 340, Unit 12 = 249, Unit 14 = 239, Unit 15 = 237, Unit 16 =325
    • If that extension is in use, your call will loop back to the automated system.  In this case, it is best to try to call again in 15 to 20 minutes.
    • Calls are limited to about 10 minutes, to ensure that everyone gets to use the telephone.
    • Cell phones are not allowed while on the Academy grounds.  Calls from a land line will be provided.
    • Calls occur in a public area of the living unit, so that your child will continue to be monitored by staff.  Because of this, there will be times where you will hear other children and staff in the background.  Don’t be alarmed by raised voices—remember that the Academy works with children and teens with a great deal of energy!

Q: What items can I send my child at the Academy?

    • Mail is always welcome for clients at the Academy.  It helps them to stay connected with home and family.
    • There is not a need for you to send your child money.  Their needs are provided for at the Academy.  If you choose to send money, it will be put into an account for your child. 
    • Craft items (such as yarn, colored pencils, and beads) are often welcome items.  If you have questions about which items will be approved, please contact the Case Manager or Therapist assigned to your child.
    • Books are generally healthy items and teach a useful pastime.  If sending books to your child, it is requested that they be age-appropriate.  Horror-themed books, adult romance novels, and novels which contain violence are not recommended, as they tend to distract from treatment topics.
    • Clothing will be provided to your child at the Academy, as needed.  However, you may also certainly send clothing to your child.  Dress code for clients at the Academy may be found in the Parent Handbook
    • It is strongly recommended that you avoid sending expensive items (including expensive clothing) to your child while he/she is in treatment, to ensure that such items are not lost or damaged.
    • Your child will be provided with adequate food and snacks at the Academy.  If you care to send food to your child, please send small amounts in single-serving packages.  Due to limited storage space and health codes, large amounts of food often have to be disposed of before they can be eaten.

Q: What type of treatment does my child receive?

    • Weekly individual therapy is provided.  (Twice weekly, if intensified services)
    • Group therapy occurs each weekday.
    • Family therapy is provided two to four times monthly.
    • Psychiatric diagnosis and monitoring are provided as needed, with medication management (if applicable).
    • School programming is scheduled for the typical school year.  Summer school also occurs for all residents.
    • Daily schedules ensure a variety of recreational activities and treatment activities.

Q: Who do I call when I have questions or to get updates about how my child is doing?

  • The best person to call is usually the Case Manager assigned to your child.  The name of the case manager assigned to your child is provided to you at the time of admission to the program.  If you do not have that information, telephone the Academy’s main number (715-834-6681) during business hours and ask the receptionist.  In some cases, your child’s therapist will also serve as their case manager.
  • Please let the Case Manager or Therapist know of your preferences in receiving updates (frequency  of contact, whether to call or email, whether you may be called at work).
  • If you have concerns about the care your child is receiving, you can reach the resident ombudsman at 715-834-6681.
  • If you have concern about the therapy services or case management your child is receiving, you can reach the Director of Clinical Services at 715-834-6681 ext 202.
  • If you are calling after hours and need immediate assistance, you can reach a supervisor at 715-559-8772.

Q: Will my child be attending school at the Academy, and will he/she receive credits?

    • The Academy provides a full school year and a summer school session.
    • The Academy is DPI-accredited.  As long as your child is high-school aged, attends the required number of days and passes his/her classes, credits will be obtained.
    • Fall and spring semesters are full days of school, from 9:00 a.m. to 3:00 p.m.
    • Summer school is a morning session, with physical education activities throughout the afternoon.